Barceló Hotels & Resorts | mexico

Barceló Maya Beach Resort

Riviera Maya

Frequently Asked Questions

What do the Wedding Coordinators do?

They are in charge of booking your wedding date, assisting you before, during, and after your wedding. They are on site.

Is the marriage license legal in our country?

When you receive the marriage license, it will be legal only in Mexico. It will be legal in your country as soon as we have the marriage license legalized with an Apostille Seal or Certified.

When will I receive the legalized marriage license?

You will receive the marriage license 4 months after your ceremony. We charge $50usd apart from the wedding package for this delivery. The document will be in Spanish. If you need it to be translated, you should have it done in your country.

How do I book a wedding date?

Ask for the availability for the date with the coordinators. As soon as the date has been placed ON HOLD, you have a maximum of 2 months to confirm. In order to confirm the date, the coordinators must receive written proof of the room reservation/booking from Barceló direct or from the tour operator (manifest).

****There are no legal wedding on Sundays or Holidays****

Can I pick the ceremony time?

The ceremony dates and times exclusively depend on the availability of the City Hall judges. Legal Weddings: the judge does the ceremony in Spanish, there will be a wedding coordinator to translate the ceremony into English. Non-legal/Civil/Religious Weddings: the judge/minister can do the ceremony in Spanish or English. The wedding coordinator will translate, if needed.

When do I have to pick the wedding package?

You should pick your wedding package at the same time that you book your wedding date. A package must be confirmed in order to reserve the reception site. Please let the wedding coordinator know as soon as possible.

Where is the wedding location?

The majority of weddings are held on our lovely beach. Catholic and religious weddings can be held in our outdoor church. Guests of the Maya Palace Deluxe can marry in the beach-front gazebo. The location will be confirmed once you meet with the wedding coordinator. The ceremony set-up is on the sand with a table for the judge, one for the cake, and one for the audio equipment (CD player, microphone, and speaker). The guests will have chairs with white covers and bows.

What happens if it rains?

We will let you know what backup will be used the day of our meeting with you. The backup will be used if the day is rainy or if it looks like it will rain. The decision will be made by the Hotel, it is not negotiable. The change will be informed to you within 12 hours before the wedding.
Ceremony back-up: Beach weddings will change to a gazebo next to the Maya Beach's Captain Morgan's Grill or to the large palapa near the pier. Maya Palace Deluxe gazebo weddings will move to a banquet room. (The outside church is in a palapa)
Reception back-up: Beach dinners will be moved to one of the Grill Restaurants.
The change is made to ensure the service that you deserve for your special occasion, we want to always offer you the best and make your experience stress free.
How and when do I meet with the wedding coordinator when I arrive to the hotel?
The wedding coordinator will let you know when and where to meet her before you arrive at the hotel. You will also receive a letter when you check-in that will give you all of the instructions that you must follow.

How and when do I pay for the wedding?

The wedding package and extras should be paid at the hotel after we have our meeting (meeting set closer to the date). You will go with the coordinator to the Front Desk where you can pay with cash, travelers checks, Visa, Mastercard or American Express. There are some services that you would have to PAY CASH: Judge's transportation fee of $50usd, beauty salon and spa services (hair from $70usd, make up prices vary, manicure $50usd, pedicure $70usd) and blood tests $180usd per couple.

The Sea Breeze and Under the Stars packages include the brides bouquet, groom's boutonniere, table top piece and matching flowers to decorate the cake.

The prices for extra flowers:

• Bridesmaid bouquet - $30usd each
• Extra boutonniere - $12usd each
• Corsage - $24usd each

Flowers for hair - prices vary

For the Mayan Sunset package, the bride's bouquet is $80usd and the groom's boutonniere is $12usd.

The wedding package includes a certain amount of persons staying in the hotel. For those extra persons, even if they are guests of the hotel, they have to pay an extra cost for food and beverage at the wedding reception.

Children under 12 years have no extra cost for the wedding dinner with the children's menu. An adult meal for a child is the same extra cost.

For non-guests of the hotel, a day pass is required of $77usd per adult and $39usd per child (under 12 years old) for the Maya Beach and Maya Caribe, Maya Colonial and Maya Tropical. Day Pass for the Maya Palace Deluxe is $95usd per adult and $48usd per child (under 12 years old). This day pass is in addition to the extra cost for the wedding reception.

Please check the optional upgrades list in the wedding packages.

**All prices are subject to change without notice.

How many days before the wedding must I arrive at the hotel?

Legal Weddings:
The bride and groom must arrive four (4) working days before the wedding date (Saturdays, Sundays and Mexican Holidays do not count). Your four witnesses must arrive four working days before the wedding date because they must also sign the legal papers.

*The legal documents and blood tests take at least 48 hours to process and return the results.

Non-Legal Weddings:
The bride and groom must arrive three (3) days before the wedding date (Sundays and Mexican Holidays do not count).

What documentation should I have?

• Valid Passports (Groom and Bride)(ESSENTIAL)
• Valid Passports OR picture id's (each of the 4 Witnesses)
• Tourist Visa Cards (Groom, Bride and Witnesses. Given at the airport upon arrival)
• Blood Test (Groom and Bride)(Name, Blood Type, Syphilis and HIV). The Blood Test must be done in Mexico from a specific Governmental Laboratory. An appointment will be set with the Lab to come to the Resort and take the blood sample. The payment is directly and in cash $180usd per couple.

THE TOURIST VISA MUST BE FILED ACCORDING TO THE OFFICIAL DOCUMENT THAT YOU PRESENT.

The Mexican Government will not issue a marriage license if the blood tests reveal Syphilis or HIV positive.

• If the Bride is divorced in Canada and her passport has her ex-husbands last name, she needs to bring a separate and Original Birth Certificate certified by the Mexican Consulate and translated into Spanish, as well as the certification and her Tourist Visa Card must be filed according to the Birth Certificate.
• If the Bride is divorced in the United States or the United Kingdom and her passport has her ex-husbands last name, she needs to bring a separate and Original Birth Certificate certified through an APOSTILLE SEAL by the Secretary of State and translated into Spanish, as well as the Apostille and her Tourist Visa Card must be filed according to the Birth Certificate.
• THE MARRIAGE IS LEGAL IN MEXICO. WE OFFER THE APOSTILLE SEAL IN THE MARRIAGE DOCUMENT IN ORDER TO LEGALIZE THE MARRIAGE IN YOUR COUNTRY (to be sent 4 months after the wedding ceremony).

When and where do I have the blood tests done?

You will go to our Medical Facility on property at your scheduled appointment - confirmed at your on-site meeting with the wedding coordinator - with the certified doctor. You should pay him directly in cash $180usd per couple.

When do we pick our flowers?

You will pick the flowers at the hotel when you have your pre-wedding meeting. Specific flowers and/or arrangements can be arranged with the coordinator beforehand via e-mail and pictures.

When do we pick our menu?

The wedding coordinators will send you the menu options. You should pick one set menu for all of your group (pick one first course, soup, main course and dessert). As soon as you have decided, please send to the coordinators.

The Sea Breeze package includes the dinner in a banquet room that will be assigned by the wedding coordinator depending on how many persons will be attending. The menu choices for this package are offered from our specialty restaurant menus (Capri, Mare Nostrum, Santa Fe). Extra persons are $25usd each.

The Under the Stars package includes the private dinner on the beach with a special Gala Dinner made only for this occasion. You can choose between menu choices. The dinner is candle lit with torches. Extra persons are $54usd each.

The dinner includes fruit center pieces. If you would like flower center pieces, it would be an extra charge.

How do I make my Beauty Salon appointments?

Upon your arrival, you should go to the Beauty Salon and make your appointment directly with them. Please remember that the day of your hair styling, your hair should be washed and dried. You should pay them in cash after the service.

What color of linens for the tables and chairs can we choose?

White Dark Blue Red

What are the available wedding cake flavours?

• Chocolate
• Vanilla
• Strawberry
• Coconut
• Pineapple

How can we arrange for the pictures and video?

All photography and video is done by the Photo Shop (within Maya Caribe lobby). They are scheduled by the coordinators each month. Please re-confirm with them when you arrive here.

Photography:

Color Pictures (Digital Camera):
Package 1: 40 pictures $ 240usd
Package 2: 60 pictures $ 360usd
Package 3: 80 pictures $ 480usd
Package 4: 100 pictures $ 600usd
Black & White Pictures (Digital Camera):
Package 1: 15 pictures $ 82usd (6 x 8 in)
Package 2: 30 pictures $ 165usd (6 x 8 in)
Package 3: 50 pictures $ 275usd (6 x 8 in)
**All packages include an album.

Video:

DVD 40 minutes: $ 295usd
DVD 65 minutes: $ 360usd
DVD 85 minutes: $ 489usd
DVD 125 minutes: $ 595usd

**Prices subject to change without notice. You can pay in cash, Visa or MasterCard directly at the Photo Shop after seeing the pictures.
For Photo Shop information and reservations, please write to photocaribbean@prodigy.net.mx
***The Hotel does not accept external contracted photographers. Photographers who are guests of the hotel for your wedding, may be used.

Can I pick the musicians?

Ceremony:

• Live music can be played at the ceremony, with a Mexican Quartet or Keyboard and Bass. It is subject to the availability of the Hotel.
• If you have special music you want for the ceremony, you can bring a CD and we can play it in the CD player.

Reception:

• Live music with a Mexican Quartet 45 minutes $ 297usd
• DJ prices vary
• If you have special music you want for the reception, you can bring a CD and we can play it in the CD player.

*Please see Optional Upgrades for Wedding Packages for more options and pricing.

On the day of the wedding, how do I get to the wedding site?

The groom should be at the wedding site at least 20 minutes before the ceremony. The bride, bridesmaids and/or any other person walking down the aisle stays in the bride's room and the wedding coordinator will pick them up in a golf cart.

For assistance, please contact us.

We are at your service to make your dreams come true!
Tel: 52 (984) 875-1500 ext. 6767 or 6768
Fax: 52 (984) 875-1507 or 875-1509
E-mail: weddings@barcelomaya.com